Consolidating 14 disparate systems to two, leading to cost savings and more efficient operations
By partnering with Rhapsody, CyncHealth was able to consolidate down from 14 disparate EMPI and integration systems for sharing and connecting data to two, leading to cost savings and more efficient operations.
Rhapsody EMPI helps create a single, centralized, and accurate view of every person, which can be shared upstream and down to drive more efficient, better-quality care. As part of the migration to Rhapsody EMPI, CyncHealth identified more than 550,000 duplicate patient records out of what was believed to be more than 4.2 million unique patients. Since moving to Rhapsody EMPI, CyncHealth was able to achieve a transactional identity data match rate between 93% and 95%, significantly increasing the accuracy of the information it shares amongst its participants.
“Identity matching is core to our tech stack,” Bland said. “The Rhapsody EMPI is foundational to a longitudinal health record and the ability to link between disparate systems.”
Rhapsody has easily been able to scale to meet the significant data processing requirements for CyncHealth to operate at scale. In 2022, Rhapsody Integration Engine processed more than 54 million messages on a monthly basis; Rhapsody EMPI processed 6.2 million API calls over that same timeframe. Overall, Rhapsody health solutions have processed more than 1.5 billion transactions for CyncHealth in service of the people of Nebraska and Iowa.
“By partnering with Rhapsody from an integration engine perspective, we brought on about 400 different organizations in a year. If we look across the ecosystem at our peers, many of those similar types of organizations accomplished that in five years,” Bland said.
Adopting an approach that relies on innovative application programming interfaces (APIs) is also contributing to their success. “API connectivity is something that we are leveraging heavily for our systems,” Rajan explained. “As we think about the national movement toward creating API-based ecosystems, the Rhapsody EMPI fits very well within that roadmap. We were able to easily scale our EMPI by using the API connections.”
CyncHealth is using the same standards-based strategy to support its other clinical data offerings, as well as implementing a social determinants of health (SDOH) platform. The SDOH platform includes novel data that can be difficult to standardize and exchange using legacy methods, enhancing the importance of being able to ingest and match the data to the right individuals in a reliable manner.
CyncHealth has leveraged solutions from the Rhapsody Interoperability Suite to support several health and wellness initiatives including:
- Empowering Nebraskans to self-refer to meet their health and social needs, helping them connect with more than 4,000 health and social agencies and programs to improve health and health equity across the state
- Providing Nebraskans access to their health data through a web-based application that brings an individual’s health information from multiple providers into one place to be accessed and used as they see fit
- Utilizing data exchange and population health analytics capabilities to provide critical insights to inform the region’s COVID-19 response activities for those affected by the virus
- Connecting this data creates a longitudinal health record, which enables care managers to provide better care recommendations and influence outcomes downstream.
“Rhapsody helps us put the power of data to work for better health outcomes, lower costs, and thriving communities,” Bland said. “Bringing data exchange, identity data management, and terminology management together into a suite is an inspired idea and well aligned with our business challenges.”
Leveraging multiple solutions from the Rhapsody Interoperability Suite allows CyncHealth to consolidate the number of vendors they work with. This increases efficiency while minimizing risk. Another benefit for CyncHealth is having a true partnership that they can rely on when looking ahead at goals and future initiatives.
“The benefit of working with one partner is to extend that relationship and have deep communication about our enterprise goals. Understanding our goals as an organization is definitely a benefit for us in the long-term trajectory of meeting those goals and initiatives,” Bland said.