Customer
Ruvos
Location
Tallahassee, Florida, U.S.A.
Website
www.ruvos.com
Organization type
Data integration and cloud
computing company
Product implemented
Key benefits
• Empowers developers—with its intuitive GUI—to easily monitor its interfaces
• Supported by a large global community of certified developers
• World-class training, certification, and support from Rhapsody
• Accomplishes high-complexity, large-scale integration implementations
• Supports AWS, Azure, and other cloud deployment models
• Lowest total cost of ownership via unique architecture and minimal hardware requirements
The customer
A provider of health IT services for both the public and private sectors—including public health agencies, hospitals, physician practices, and pharmaceutical companies—Ruvos’ offerings include cloud migration, project management, data integration, and cyber security. Established in 2004, the organization nowserves multiple organizations in the US and throughout the world.
The challenge
Expensive, clunky, built on old technology, lacking a slick user interface, and not cloud ready—those are just a few of the ways Eduardo “Eddie” Gonzalez Loumiet, CEO, Ruvos, described the handful of integration engines for which his organization provided consulting, implementation, and support services when it first debuted.
“There were also some open source solutions,” said Gonzalez Loumiet, “that met some requirements of smaller organizations, but they weren’t user friendly for those who didn’t have a lot of integration experience. That proved problematic when we were bringing our clients’ users up to speed.”
Then, one day, one of Ruvos’ customers chose Rhapsody Integration Engine.
“The customer asked us to support it, to monitor its interfaces, and to develop around it,” said Gonzalez Loumiet.
However, since no one at Ruvos had had any experience with Rhapsody at the time, Gonzalez Loumiet and the Ruvos owners recognized that, if their organization was going to satisfy this client, Ruvos would have to make a significant investment in training.
“It would be a risk, we realized,” said Gonzalez Loumiet. “What if we invested in all of this training for just this one client? What if this was a novelty solution that would become irrelevant to the market in a few years?” So Ruvos did its due diligence, researched the market, and quickly made a startling discovery.
“I realized that Rhapsody is one of the best integration solutions out there. We needed to learn it right away, promote it, and be able to support every single Rhapsody installation opportunity that came to us. Period.”
Eduardo “Eddie” Gonzalez Loumiet
CEO, Ruvos
The solution
With Ruvos poised to gain a strategic market advantage by adding Rhapsody Integration Engine to its portfolio of supported solutions, the organization became a premier expert in the implementation of a proven, industry-leading interoperability platform that:
- Empowers entry-level developers—with its intuitive GUI—to easily monitor its interfaces
- Has the support of a large community of certified developers
- Comes with Rhapsody’s world-class training, certification, and support offerings
- Accommodates the most experienced developer’s most sophisticated builds
- Stands ready to satisfy any organization’s cloud-first initiative
- Minimizes or eliminates the need for full-time developer support, thanks to its easy-to-navigate, user-friendly interface
The results
Today, nearly a decade after Ruvos implemented its first instance of Rhapsody, Gonzalez Loumiet looks back fondly at the mutually beneficial relationship his organization and Rhapsody have come to enjoy.
“The Rhapsody organization is a great partner,” said Gonzalez Loumiet. “When we see an opportunity that that the Rhapsody platform is a good fit for, we know we can go into it with a team of our own certified Rhapsody engineers—we have 15 on staff as of 2017— as well as the support of the broader organization.
Gonzalez Loumiet tells the story of how the Rhapsody organization, in the midst of responding to an HIE’s RFP, invited Ruvos to co-present to the HIE as a partner.
“We got to know the Rhapsody senior management better and see firsthand their commitment to small businesses like ours, and we were honored,” said Gonzalez Loumiet. “The trust they show us is amazing, and the support they offer us—where I can pick up a phone and have a Rhapsody expert on the line in five minutes—is astonishing. We’re treated like we’re actually a part of Rhapsody.”
Most significant to Gonzalez Loumiet, however, are the career-development opportunities Rhapsody has offered the Ruvos team. “Most integration engine vendors do not offer robust certification and training programs,” said Gonzalez Loumiet. “Certification is a good thing, but training is a great thing. From a competitive perspective, you’re only as good as your people and your tools, and having Rhapsody certified implementers, integrators, and consultants on staff has helped transform our organization. It’s been a game changer for Ruvos that’s produced dramatic results for our business pipeline and bottom line.”
Future Developments
“We’re thrilled about the things we have in store with Rhapsody,” said Gonzalez Loumiet. “We’re continuing to train and certify our people and do our own miniature R&D initiatives, and we see a significant future in the cloud environment and cyber security. We have concepts for Rhapsody appliances that we could potentially white label or resell, strategies for installing Rhapsody in rural healthcare organizations, and much more. Because Rhapsody has been so committed to nurturing a relationship with us, we’re eager to invest time, effort, and money into further strengthening that relationship and preparing our team to be the best Rhapsody engineers on the planet.”
