The implementation of Rhapsody Integration Engine solved multiple problems and ushered in a new era for Phoenix Children’s. The hospital’s IT department is now able to offer a level of flexibility and services never possible before.
“As we started to use Rhapsody Integration Engine and migrate off our legacy interface engine,” said Allen, “we discovered that it boasted capabilities that we had not even considered during our interface-engine selection process.
We quickly learned we could help our application
team by adding much-needed business logic and
capture the data that our providers were asking
for. We ’d be able to do all of it without paying extra
set-up and maintenance fees.”
In addition to enabling a high level of integration in a scalable, user-friendly environment, Rhapsody Integration Engine empowers the hospital’s clinicians, support staff, and researchers to track and make sense of vast quantities of data, which now amounts to some one to three million messages per day.
“Now, whenever a Phoenix Children’s clinician
needs insight into a specific patient encounter,
no matter what year it happened,” said Allen,
“I can run a query through the data warehouse
and other routes via Rhapsody and bring real
intelligence to their decision-making process.
This means a profoundly improved level of care
for patients. The history captures gaps in care
that would’ve been missed, at-risk patients who
wouldn’t have been promptly identified, and
inefficiencies in our workflow that could’ve had a
negative impact on patient well-being. Rhapsody
has made a complete night-and-day difference
in how we provide care at Phoenix Children’s.”
Further, the integration engine has made it possible for the IT department to create a series of long-awaited custom applications that not only feed data into Rhapsody Integration Engine, but also pull data from a variety of sources in real time.
“Instead of IT being seen as a roadblock, we’re now
seen as a facilitator,” said Allen. “Instead of saying
we can’t offer the custom applications the hospital
wants because it’s too expensive or the engine
won’t allow it, we say, ‘Whatever you want, we’ll
get it for you. We’ll create it ourselves.’”