Med USA provides cloud-based revenue cycle
management, medical credentialing, and medical
billing for clients in 44 states. For over 40 years,
Med USA has provided customized solutions that
streamline practice management and improve
revenue so physicians can focus on patient care.
Scaling to onboard new customers faster
Med USA helps customers close more charts
same-day, decrease AR days, and increase
revenue per visit by integrating information from
across the healthcare landscape. Med USA had
built a few integrations with major laboratories,
primarily as .NET and Mirth Connect packages.
As Med USA began to grow its revenue cycle
management offering, those homegrown
integrations were no longer enough.
For every new client, the small team of developers
needed an average of three months to code the
necessary integrations. This long lead time was
frustrating, and all those development hours ate
into Med USA’s profits. And after launch, developers
needed to babysit the integrations daily, processing
files the operations team couldn’t handle.
As Med USA prepared for major growth, they
needed to standardize inbound and outbound
integrations to cut down on development time
and get customers on the platform faster.
Rhapsody Integration Engine
After an extensive review process, Med USA selected Rhapsody Integration Engine. Med USA’s Chris Burch, senior director of information systems, had worked with Rhapsody products in the past, and an independent consultant made the same recommendation.
Med USA sent three of their Java developers — who had no experience developing interfaces — through Rhapsody’s training program. All three quickly grew comfortable building interfaces and integrations in Rhapsody.
Rhapsody enabled the Med USA team to
standardize how they create and update interfaces.
That speeds up new customer onboarding while
allowing developers to easily propagate changes
to every client using a particular integration.
Med USA regularly uses HL7, FHIR, and a growing
array of standards among numerous types
of interfaces. Most of their interfaces are
full-charge integration, with demographic
and charged financial data along with outbound
results and messages.
“We grew 600% last year. We couldn’t have
done it without Rhapsody.”
Senior Director of Information Systems, Med USA
Med USA has used Rhapsody to:
Cut interface development time from 3 months to 1 week
Grow business by 600%, year over year, which earned Med USA a spot on the Inc. 5000 list of fastest-growing private companies
Process 300,000 to 400,000 encounters per month
Faster onboarding that drives growth
Rhapsody helped Med USA’s development team cut average onboarding from three months to a single week — sometimes even faster — which drove Med USA to grow over 600 percent in 2020.
Many new customers were labs processing
thousands of daily COVID-19 tests. These labs often
used homegrown systems and lacked experience
with insurance companies, HL7, or other standards.
Med USA’s fast onboarding helped these labs
manage essential COVID-19 testing.
Today, Med USA processes an average of 300,000
to 400,000 encounters per month, with spikes
during COVID peaks.
And with Rhapsody’s intuitive web console and user
interface, Med USA’s operations team now handles
more processing without engaging developers.
The customer-facing team uses lookup tables to
see the 2,000 claims that need special handling
each day. That empowers Med USA’s customers to
process more claims same-day to capture revenue
faster. This growth helped Med USA earn a spot on
the Inc. 5000, a list of the fastest-growing private
companies in the US as ranked by Inc. Magazine.
“Being able to develop integrations with a
week of development time instead of three
months cuts our upfront cost and makes
our clients more profitable.”
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