For ambulatory healthcare providers, ensuring data is both secure and easily accessible is critical. When one delivery organization needed to upgrade its integration software, it sought a solution that was not only modern and secure but also easy to maintain. Enter Rhapsody Corepoint Integration. By simplifying upgrades, reducing risks, and streamlining patches, Corepoint delivered exactly what they needed. In this blog, we’ll explore how their migration from a competitor’s platform to Rhapsody Corepoint transformed their operations, boosting security and efficiency with less hassle.
The Perfect Opportunity
Hattiesburg Clinic, located in Hattiesburg, Mississippi, is the largest multi-specialty ambulatory provider in the state. Boasting over 100 specialties, they embody “comprehensive care.” The clinic employs over 2,600 people and connects closely with the county hospital, located just across the street.
Hattiesburg Clinic had been using a competitor’s integration data platform for years. While outdated and had limitations, it functioned well enough, requiring minimal maintenance. With day-to-day operations taking priority and the system’s low costs, the clinic was reluctant to consider a change in integration software. However, they had their eye on Rhapsody Corepoint, especially after seeing its successful implementation at the county hospital. Corepoint’s proven reliability made it a tempting option for future upgrades.
Josh Hazel, Director of Clinical Server Systems for Hattiesburg Clinic, noted, “We had looked at Corepoint for several years, and this past year circumstances fell into place where it worked out. We were able to move forward with replacing our legacy engine with Corepoint.”
Then, in 2023, the perfect opportunity arose. A forced upgrade to their current integration system suddenly made it clear that the cost of updating the legacy engine would be about the same as switching to Corepoint. The timing couldn’t have been better for Hattiesburg Clinic to transition to a more modern and efficient solution.
The Migration Begins
Once leaders decided to move to Corepoint, Hattiesburg Clinic dove headfirst into the migration process. They knew it would be a large undertaking, estimating the transition would take about six months. This timeline was optimistic, given the sheer size of the project. With 155 interfaces to move over, the task was no small feat. As the project progressed, that number grew as they discovered additional interfaces. Some weren’t in use anymore and could be deprecated after consulting with stakeholders, but the scope of the work remained significant for the team of three.
The first step involved setting up Corepoint’s servers with assistance from the Rhapsody support team. After finalizing contracts, the clinic built “bridge” interfaces, migrating one interface at a time rather than tackling all 155 simultaneously. This approach minimized disruptions for end users and reduced noise during the transition, allowing the team to focus on each integration individually to ensure smooth and seamless implementation.
The Road to Success
Hattiesburg Clinic showed exceptional skill and efficiency in transitioning to Corepoint. It took ownership of the process from the get-go with confidence and expertise. With a bit of foundational support from Rhapsody in setting up the servers and environments, the clinic’s internal team was able to truly drive the success of the transition.
Known for handling their server setups internally, Hattiesburg Clinic maintained full control and understanding of their system throughout the transition. After completing Level 1 training in February 2023, the clinic’s team quickly mastered managing the migration independently.
Even when encountering a few challenging cases, they skillfully navigated these with minimal external assistance, only seeking support for particularly complex issues. Hattiesburg Clinic’s seamless execution of the transition to Corepoint highlights its team’s readiness and commitment to delivering high-quality outcomes.
Results That Count
The migration to Corepoint exceeded all expectations for Hattiesburg Clinic. Initially, the team had planned for an ambitious six-month transition, and they completed the entire process in just over three months – in half the time. They migrated the first interface successfully on April 2nd, and by July 26th, the final one went live. In total, they transitioned 155 interfaces without disrupting end users—a testament to the team’s meticulous planning and dedication.
The driving reason for switching to Corepoint was the need for a more user-friendly system. The clinic had grown frustrated with its previous system, which had changed hands multiple times, leading to inconsistent support and an outdated product that no longer met their needs. The maintenance process was cumbersome, requiring specific steps just to install patches or reboot servers. Even the smallest error could easily become a serious issue.
Corepoint simplifies everything. Security patches are easy to install, and the primary server ensures seamless failover, allowing quick reboots with minimal disruption. The system is so efficient that all interfaces regain connectivity with no intervention. Maintenance is no longer a hassle—Corepoint takes the worry out of it entirely.
“We live in a time where cybersecurity is ever-present, and we need to install patches and make updates regularly,” shared JP Trosclair, Hattiesburg Clinic’s Senior Interface Programmer and Web Developer. “With Corepoint, we don’t shy away from maintenance because the process is so easy.”
Hattiesburg Clinic now enjoys a robust, reliable technology environment with multiple data centers, redundant systems, and dedicated test environments for every system they operate. The successful migration sets the clinic up for future growth and stability in its IT infrastructure, ensuring it stays modern and efficient for years.
Start Your Journey to Corepoint
The results of Hattiesburg Clinic’s migration to Rhapsody Corepoint speak for themselves. Completing the transition in half the anticipated time, with zero disruptions or outages, highlights an efficient and seamless process. Corepoint not only offers a modern, user-friendly integration solution, but it also saves time and reduces risks, particularly in the critical area of cybersecurity. With easy-to-install patches and upgrades, Corepoint helps ensure your systems remain secure without the headaches of debilitating maintenance.
Whether you need flexible deployment options, responsive support, or the ability to manage integration in-house, Corepoint offers the ease and flexibility to meet your organization’s unique needs. Rhapsody also has a long-standing reputation, earning the Best in KLAS® distinction for 15 consecutive years.
Ready to find out if Corepoint is right for you? Book a demo today and see how Rhapsody solutions streamline your integration process and elevate your operations.
