Without accurate and complete patient data, even the most sophisticated and well-executed public health programs will fall short. From coordination of patient appointments to accurate and timely reporting, technology systems play a critical role in efforts to keep the population healthy – especially in times of crisis like the COVID-19 pandemic.
In this webinar, we dive into real-life examples of identity management challenges faced during the COVID-19 pandemic from the New York City Department of Health. We’ll explore the specific challenges the organization encountered and discuss how they are working to improve data accuracy.
We cover:
- How the organization planned their overall COVID-19 pandemic response strategy
- How patient identity challenges – both obvious and obscure – can derail efforts to implement large-scale public health efforts
- How to tackle data accuracy challenges in public health and strategies to improve future efforts to keep the population healthy
Meet the speakers:
Minakshi Tikoo, director of product management, identity, Rhapsody
Minakshi Tikoo is an interdisciplinary healthcare researcher and manager with over 25 years of professional and academic experience in health IT, policy development, community program administration, working to improve delivery of health and human services. She has extensive experience in stakeholder and client outreach at the local, state, and federal levels with a focus on enhancing person-centered services. Her passion is to create a synergy between client services, automation, and research, with the goal of improving consumer care through improved programmatic support. Her long-term goal continues to be to improve person-centered services through the lens of social justice and technology resulting in equitable, effective, and efficient care delivery systems. Currently, she is the director of product management at Rhapsody, managing the development of solutions to improve identity management for international and U.S. healthcare systems. Previously, she served as the assistant commission at the NYC Department of Health and Mental Hygiene, where she led five offices focused on improving population and equitable health and wellbeing through training, strengthening community partnerships, and providing policy and data expertise to planners and providers contributing to and playing a lead role in the city’s COVID response.
Rico Garcia, marketing solutions liaison, Rhapsody
With more than 20 years of experience, Rico helps healthcare organizations improve the efficiency and accuracy of data exchange through roles in marketing, sales support, and education. Rico is passionate about the importance of identity management in healthcare and enjoys promoting the Rhapsody culture and experience to customers and prospects.
