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HDMKLASroom: The Patient, Provider and Payer Conundrum

Removing friction between payers, providers and patients by focusing on the person first…is that scalable?


Removing friction between payers, providers, and patients is an effort worth undertaking, and many are starting from different positions, angle of attacks, and initiatives, but could the secret be to focus on the person, whether it’s the patient, the consumer, the clinician, the care team member and work backwards from there?

Health Data Management, Rhapsody, and Geisinger offer an inside look into Geisinger’s approach to reducing the friction that has traditionally existed between these three key stakeholders. Learn how they have “identified the person;” how they have actively merged systems to help create that picture through clean data; and how they identify the outcomes that build trust and have impact.

Kim Chaundy, Associate Vice President of Applications and Interoperability at Geisinger, talks about the importance of data always being accessible, connected, complete, and reliable.  

“It really resonated with us when we introduced Salesforce into our digital front door, the importance of making sure we’re cleansing our data and keeping that data accurate and available everywhere,” Chaundy says. “Ultimately the end goal is that one solution that can be the source of truth utilized throughout the organization.” 

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